What to do when your Promethean board stops working

If your Promethean board in your room stops working, it can be incredibly frustrating. Before you create a ticket, here are some things you can try to see if you can get it working!

  • Perform a full reboot of your computer
  • Make sure all of your cables are plugged in at the back of your computer
  • Perform a power cycle of your promethean board (steps below)

To power cycle your Promethean board:

  1. Unplug the USB cable that connects your computer to your Promethean board from the back of your computer (This may have a gray box with a network cable plugged into it)
  2. Unplug the power cable from the Promethean board.
  3. Make sure ALL lights are off on the Promethean board (top left flame light and amplifier light on the left side of the board)
  4. Wait 5 minutes
  5. Plug the Promethean board's power cable back in.
  6. Turn on the amplifier by pushing and holding the button on the side for 3 seconds (light should turn green)
  7. Plug the USB cable back into your computer.
  8. Hopefully, the flame light will turn white, and you'll be good to go!

If this doesn't solve your issue, please create a new support ticket.